Responsible Gaming at joyana

1. Our Commitment to Safe Play

joyana is an English-language online casino and sports betting platform built for players across Bangladesh. While we are proud to offer a wide range of exciting games — from cricket betting and live casino to slots, Teen Patti, and Astar Live — we recognise that entertainment must never come at the cost of a player's financial wellbeing or mental health.

Responsible gaming is not simply a legal checkbox at joyana. It is a core operating principle that shapes how we design our products, train our support team, and interact with our player base. Every feature on our platform — from deposit flows to session notifications — is built with player protection in mind.

joyana's responsible gaming framework is guided by the following principles:

• Gambling is entertainment, not a source of income. Treat every wager as the cost of entertainment, not as an investment or a way to recover financial losses.
• Only gamble with money you can afford to lose. Never bet rent money, bill payments, or funds needed for essential living expenses.
• Set limits before you start, not after. Decide on your budget and time allocation before you begin a gaming session, not in the middle of one.
• Take regular breaks. Step away from the screen regularly. Gaming should fit around your life — your life should not be arranged around gaming.
• Never chase losses. Losing is a normal part of gambling. Increasing your bets or extending your session to recover losses is a warning sign of problem gambling behaviour.

2. Age Restriction & Verification

joyana is strictly a platform for adults. You must be 18 years of age or older to register an account, make a deposit, or participate in any game on joyana.net. This rule applies to all players in Bangladesh without exception, regardless of the type of game or the amount wagered.

2.1 Age Verification During Registration

All players are required to confirm their date of birth during account registration. joyana uses this information — together with the identity documents submitted during our Know Your Customer (KYC) process — to verify that you meet the minimum age requirement. Documents accepted for age verification include:

• National Identity Card (NID) issued by the Bangladesh Election Commission
• Valid Bangladesh passport (photo page)
• Birth certificate issued by a recognised Bangladeshi authority (where no NID is available)

2.2 Underage Access Prevention

If joyana has reasonable grounds to suspect that a registered player is under the age of 18, we will immediately suspend the account pending age verification. If the player cannot provide satisfactory evidence that they are 18 or older, the account will be permanently closed and any funds held in the account will be handled in accordance with joyana's terms and conditions.

If you are a parent or guardian and you believe a minor in your household has accessed joyana.net, please contact our support team immediately at [email protected]. We also strongly recommend using parental control software on shared devices to prevent underage access to gambling websites.

3. Signs of Problem Gambling

Problem gambling affects a small but significant percentage of people who gamble. It develops gradually and can be difficult to recognise in yourself. The following warning signs may indicate that gambling is becoming a problem in your life. If you recognise several of these signs, we strongly encourage you to use joyana's self-exclusion tools or contact our support team immediately.

• Gambling with money intended for rent, food, bills, or other essential expenses
• Borrowing money from family, friends, or lenders to fund gambling
• Increasing the size of bets to feel the same level of excitement
• Feeling restless, irritable, or anxious when not gambling
• Chasing losses — continuing to gamble after losing in an attempt to win money back
• Lying to family or friends about how much time or money you spend gambling
• Neglecting work, studies, or family responsibilities due to gambling
• Feeling that gambling is the only way to escape stress, anxiety, or depression
• Failed attempts to cut down or stop gambling despite wanting to
• Spending significantly more time gambling than originally intended

4. Player Protection Tools

joyana provides a suite of player protection tools that you can activate at any time from your account settings. These tools are designed to give you complete control over your gaming activity on our platform. All limit changes and protection activations are processed in real time — you do not need to wait for approval from joyana's team to start using them.

Tool	What It Does	How to Activate
Deposit Limit	Caps the amount you can deposit over a set period (daily / weekly / monthly)	Account Settings → Responsible Gaming → Deposit Limits
Session Time Limit	Ends or alerts you when your gaming session reaches a set duration	Account Settings → Responsible Gaming → Session Controls
Reality Check	Displays a pop-up at regular intervals showing time played and net result	Account Settings → Responsible Gaming → Reality Check
Loss Limit	Prevents further play once your net losses reach a set amount in a given period	Account Settings → Responsible Gaming → Loss Limits
Time-Out / Cool-Off	Temporarily suspends your account for 24 hours, 7 days, or 30 days	Account Settings → Responsible Gaming → Time-Out
Self-Exclusion	Permanently or long-term suspends your account; stops all marketing	Account Settings → Responsible Gaming → Self-Exclusion, or contact support

5. Self-Exclusion Programme

joyana's self-exclusion programme is one of the most important responsible gaming tools available on our platform. Self-exclusion allows you to voluntarily ban yourself from accessing joyana for a defined period of time. During this period, your account will be suspended, you will not be able to make deposits or place bets, and all promotional communications from joyana will be stopped immediately.

5.1 Available Exclusion Periods

joyana offers the following self-exclusion periods. You can choose the option that best fits your situation:

• 30 days — a short-term break, suitable if you feel you need time away from gambling to reassess your habits
• 90 days — a medium-term break, suitable if you are actively working on reducing your gambling activity
• 6 months — a longer break for players who feel they need more substantial time away from the platform
• 12 months — a one-year exclusion for players dealing with more serious concerns
• Permanent exclusion — indefinite closure of your account with no option to return; recommended for players who believe they have a serious gambling problem

5.2 How to Self-Exclude

6. Deposit & Spending Limits

Setting deposit limits is one of the most effective ways to maintain control of your gambling budget at joyana. By capping the amount you can deposit over a given time period, you ensure that your gaming spend never exceeds the amount you have decided — in advance and with a clear head — that you can afford.

6.1 Limit Types

joyana supports three deposit limit time frames, which you can set independently or in combination:

Limit Type	Resets Every	Minimum (৳)	Notes
Daily Deposit Limit	24 hours (rolling)	৳500	Most immediate control; ideal for daily budgeting
Weekly Deposit Limit	7 days (rolling)	৳2,000	Good for players paid weekly or on irregular schedules
Monthly Deposit Limit	Calendar month	৳5,000	Aligns with monthly income cycles common in Bangladesh

6.2 Loss Limits

In addition to deposit limits, joyana offers loss limits that restrict the total amount you can lose within a defined period. A loss limit is calculated as the net difference between your deposits and your withdrawals over the selected time period. When your net losses reach the limit you have set, your account will be automatically prevented from accepting further wagers until the limit period resets.

6.3 Changing Your Limits

You may adjust your deposit and loss limits at any time through your account settings. As noted above, requests to decrease a limit take effect immediately. Requests to increase a limit are subject to a mandatory 24-hour cooling-off period before the increase is applied. This cooling-off period is a deliberate design choice — it gives you time to reconsider a decision that you may have made impulsively.

7. Time-Out & Session Controls

Sometimes you need a break that is shorter than a full self-exclusion but more structured than simply closing your browser tab. joyana's time-out and session control features are designed exactly for this purpose.

7.1 Cool-Off / Time-Out Periods

A time-out temporarily suspends your joyana account for a short, defined period. During a time-out, you cannot log in, make deposits, or place bets. Unlike self-exclusion, a time-out account will automatically reactivate when the chosen period expires — no action is required on your part to resume play after the break. Available time-out durations are:

• 24-hour time-out — a brief overnight break
• 7-day time-out — a week-long cooling-off period
• 30-day time-out — a one-month break (after which the account reactivates automatically)

For breaks longer than 30 days where you are unsure about returning, we recommend using the self-exclusion programme instead, which gives you more defined control over the duration.

7.2 Session Duration Reminders

You can configure joyana to send you an in-platform notification when your current gaming session has reached a set duration — for example, 30 minutes, 1 hour, or 2 hours. When the reminder appears, you will see your session length, your net gaming result for that session, and options to continue or end your session. This feature does not automatically end your session; it is an informational prompt designed to help you stay aware of time spent on the platform.

7.3 Reality Checks

joyana's reality check feature displays a brief summary overlay at regular intervals during your gaming session. The overlay shows your session start time, total time played, total wagered, and net result. You set the interval yourself — as frequently as every 15 minutes if you prefer. Reality checks are particularly useful for players who find that time passes quickly during gaming sessions.

8. Support Resources & Help

If you are concerned about your gambling behaviour — or the gambling behaviour of someone you care about — joyana's support team and a range of external resources are available to help. Seeking help is a sign of strength, not weakness, and taking action early significantly improves outcomes.

8.1 Contact joyana Support

joyana's English-language customer support team is available 24 hours a day, 7 days a week, including Bangladeshi public holidays. Our support team is trained to handle responsible gaming enquiries with sensitivity and confidentiality. To reach us regarding a responsible gaming concern, please use the following contact details:

Email: [email protected]
Subject line: Responsible Gaming Support Request
Response time: Within 1 hour for urgent responsible gaming requests (Bangladesh Standard Time, UTC+6)

8.2 Talking to Someone You Trust

Sometimes the most important first step is speaking honestly with a trusted friend, family member, or colleague about your concerns. Problem gambling often thrives in secrecy — breaking the silence, even in a single conversation, can be a powerful first step towards regaining control. If you are based in Dhaka, Chittagong, Sylhet, Khulna, or elsewhere in Bangladesh, local community and religious support networks can also be a valuable source of guidance and encouragement.